![]() ![]() Kaizen is done to remove these defects and continuously improve products and production processes. ![]() In this paper, the author found the root cause of defects by using different quality control tools. During this audit, author has observed various defects and by using different quality control tools like pareto charts, histograms, check sheets and arranged defects according to their intensity or magnitude of occurrence i.e. During study author used a new technique called "Global Customer Audit" which is basically a vehicle audit from final customer point of view for interior parts of automobiles. In this paper author have discussed the problems faced by a leading automobile manufacturing organization on quality of interior parts of the automobile like plastics and rubber. Kaizen is a practice of continuous improvements in manufacturing, assembly, quality and engineering. ![]()
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